How is Vine & Cellar different from Grocery Delivery or DriveUp & Go™?
Vine & Cellar offers a curated collection of wines personally selected by our Master of Wine and expert buying team and includes many new and unique wines that may not be available in your local ACME Markets store. All wines are ready to be shipped directly to your address in California, subject to shipping limitations, see below “Do you offer shipping in my area?”.
Do I need to be a ACME for U member to place an order on Vine & Cellar?
Yes, you need to be a ACME for U member to place an order on Vine & Cellar. But, ACME Markets for U is free and easy to join—just click Sign In/Up on the top navigation and select “Create an Account.” For more information on our ACME for U program, see ACME for U.
Can I add a Vine & Cellar item to my ACME Markets grocery delivery or DriveUp & Go™ order?
No, Vine & Cellar orders require a separate cart and transaction and are shipped directly to your address. Vine & Cellar orders may only contain wine.
Do you offer shipping in my area?
We currently only offer shipping to California addresses that are located in zip codes that are serviced by our normal grocery delivery service. This includes almost all major metropolitan and surrounding areas in the state of California. We do not offer delivery to P.O. boxes, regardless of where in California they are located.
Do shipping fees apply to orders placed on Vine & Cellar?
Yes, shipping fees apply for all Vine & Cellar orders and are based on the actual rates charged by our carrier. Actual courier rates are based on the size of your order and shipping destination.
How long will it take for my wine order to be delivered?
If orders are placed before 12:30 PM Pacific Time (Monday-Friday), they will typically ship same-business day. Otherwise, orders will typically be shipped the following business day. Once shipped, transit times are typically 1-2 days from our warehouse in Southern California. Unforeseen circumstances may occur and impact typical order processing and shipping times. You’ll receive a confirmation email when your order has shipped with more information on how to track your shipment.
Is there a minimum order amount?
No, there’s no minimum order amount required.
How do I check the status of an order?
Sign in to your ACME for U account and click "Orders" in the drop-down menu next to your name at the top of the page to view your order details and status.
Do I need to be present at the time of delivery? Who can accept my order?
Someone age 21 or over with a valid photo identification must be present at the time of delivery to provide identification, accept, and sign for delivery, as alcoholic beverages are an age-restricted item. If someone 21+ years old is not present at the time of delivery, delivery will not be made. Our carrier will likely leave a delivery notice if the initial delivery attempt was unsuccessful and will make two additional delivery attempts before the order is returned to our warehouse. If this happens, please contact Customer Support for next steps.
Do you deliver to businesses?
Yes, we deliver to business addresses in California, subject to shipping limitations, see above “Do you offer shipping in my area?”. We do not offer delivery to P.O. boxes, regardless of where in California they are located.
What types of payment do you accept on Vine & Cellar?
We accept Visa, MasterCard, Discover and American Express credit cards, and most bank-issued debit cards.
What can I expect to see on my card statement related to my order from Vine & Cellar?
The description of the charge associated with your Vine & Cellar order will appear on your card statement as “CellarAlbertsons#5799”.
If I’m a FreshPass subscriber, do I get free shipping?
No, Vine & Cellar orders are excluded from FreshPass members’ unlimited delivery benefits at this time.
Can I pick up my Vine & Cellar ordered items at my local ACME Markets store?
No, Vine & Cellar orders are currently only available to be shipped directly to your address. Some items on Vine & Cellar may also be available for purchase in your local store—check your local ACME Markets store for availability.
Can I cancel my order?
Yes, order cancellations may be made within 30 minutes of placing your order. Sign in and click "Orders" in the drop-down menu next to your name at the top of the page to view and cancel your order. Cancellations may not be made after 30 minutes of placing your order.
Can I make changes to my order?
No, no order changes or substitutions may be made to your Vine & Cellar order after it is placed.
What happens if an item is out of stock?
In rare instances, we may run out of certain items after you place your order. If an item in your order becomes out of stock, we will fulfill the rest of your order and note on the emailed receipt shipping confirmation that said item was out of stock. Unfortunately, we don’t offer product substitutions at this time.
Do ACME for U offers or discounts apply to Vine & Cellar orders?
No, ACME for U offers and discounts do not apply to Vine & Cellar orders.
Can I return wine from my Vine & Cellar order?
Yes, if you received the wine in error. By law, we’re only allowed to accept returns of alcoholic beverages if they were purchased in error. If you received the wrong wine or a wine you didn’t order, or if something was missing from your order, we encourage you to contact our customer support team at (877) 505-4040 to address the issue. Be sure to have your order number handy.
If I do receive wine in error, how do I return it? Can I return it to a store location?
If you receive wine in error, you can initiate a return online by using the Report an Issue link on our Contact Us page or by calling our customer support team at (877) 505-4040. Returns are not accepted at any store locations at this time.
I need help with my order or have an issue. How do I contact customer support?
Call us at (877) 505-4040 7 days a week from 5:00 AM to 10:00 PM Pacific Time and our support team will be happy to assist you.